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Sales Support Specialist
Amber Electric
Sales & Business Development, Customer Service
Melbourne, VIC, Australia
⚡About Amber
Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.
We are a clear category leader in Australia for home battery automation and are growing rapidly (over 80k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.
Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.
We are scaling rapidly and you’d be joining a team of over 200 committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry.
Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2026, we will push this even further with our new vehicle-to-grid (V2G) technology.
💻 About the Role
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
Want to help improve the environment by shifting the worlds energy usage towards renewables?
At Amber, we believe that enabling a culture where everyone is set up to do the best work of their lives and feels connected and supported is essential to our long-term success.
Want to help improve the environment by shifting the world’s energy usage toward renewables?
As a Sales Support Specialist, you’ll be part of a small, high-impact team supporting both prospective and existing customers across their Amber journey. You’ll act as a key first point of contact, helping triage inbound enquiries, resolve customer needs, and ensure every interaction whether from a new lead or an existing member is handled seamlessly.
You’ll play an important role in connecting customers with the right teams, improving internal workflows, and delivering a consistently high-quality customer experience.
🔋 Sales Support Specialist Responsibilities
- Act as the first point of contact for inbound enquiries via phone and email from both prospective and existing customers
- Triage inbound calls and messages, ensuring each enquiry is directed to the right team (e.g. Sales, Customer Support, Operations)
- Support existing customers by answering questions, resolving issues, or routing more complex requests appropriately
- Assist prospective customers by understanding their needs and connecting them with the relevant sales team when appropriate
- Provide clear, accurate, and empathetic communication across all customer interactions
- Identify and surface trends in customer enquiries, pain points, and operational gaps
- Collaborate with Sales, Support, and Operations teams to improve processes and customer experience
- Contribute to onboarding and early-stage customer experience, including follow-ups where needed
- Maintain accurate records of interactions and ensure smooth handovers between teams
👉🏽 Key Requirements
- Is a people person, comfortable speaking with a wide range of customers and handling varied enquiries
- Communicates clearly, empathetically, and professionally (both written and verbal)
- Enjoys problem-solving and helping customers find the right outcome
- Is highly organised and able to prioritise and triage effectively
- Can navigate ambiguity and adapt to a dynamic, scaling environment
- Has a strong customer-first mindset with an interest in improving processes
- Is excited by technology, energy, and the future of renewables
At Amber, we hire self-starters who are eager to learn and thrive in a fast-paced, evolving environment. We’re looking for someone who:
🎉 Benefits
- We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
- You’d be a part of a rapidly growing team of over 200 with expertise across energy, technology, marketing, and operations.
- Be part of a growing technology start-up that will shape the future of household and grid energy use.
- Enjoy a lively, collaborative workspace at our buzzing Melbourne CBD headquarters in the heart of the city
- Flexible working hours with provision for regular work from home arrangements.
- Equitable gender-neutral parental leave policies.
- An external Employee Assistance Plan (EAP) for mental health support.
- Competitive salary and share options in Amber.
- Annual Learning & Development budget to support your personal growth.
- Additional PTO between Xmas & New Year
This is a full-time role to be based ideally from Melbourne, but we are also open to considering the right candidate anywhere within Australia.
We have an office in the Melbourne CBD, where we work flexibly between the office and home. For those based in Sydney, catch up in a co-working space in the city every now and then, and rest of the locations in Australia work from home. We expect to remain Melbourne based but maintain flexibility between the office and WFH.
🌈 If this kind of work gets you excited, we'd love to hear from you!
We know that no one ticks every single box in a job description, and that’s okay. If this role excites you and you feel you could bring value, we would love to hear from you even if your experience doesn’t line up 100% with the list above.
🪄 How to Apply
Please include your resume and a cover letter and tell us:
Our hiring process will be as below:
- An initial screening interview with a Sales Lead.
- A follow up + culture interview with members of the Sales Team.
- A final chat with one/two of the Executive Leadership team members
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights!
Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.
No recruitment agencies please. We've got this! Thank you.
70000 - 70000 AUD a year