🔋What You'll Be Doing

• Maintaining proactive compliance capability
• Periodic review of systems, policies and guidelines to look for improvements and ensure ongoing compliance
• Monitoring and Quality Assurance frameworks to detect systemic issues
• Review of high-risk workflows (vulnerable customers, billing, complaints)
• Internal audits and spot checks
• Continuously improve process design & controls
• Sit alongside process designers to ensure controls are embedded early in a process
• Provide operational interpretation of regulatory obligations
• Apply scalable solutions to Operations processes to improve customer experience and reduce business costs
• Reporting & regulator engagement
• Maintain a forward view of emerging regulatory areas and risk
• Prepare regulatory reports throughout the year and responses to ad hoc queries from regulators, escalation point for complaint and Ombudsman case management
• Structured support for Operations
• Champion a compliance-centric culture within the organisationHelp to build training, SOPs, tools, dashboards
• Support Operations to feel confident they can own their compliance domain

🎯 What We're Looking For

• 1-3 years+ prior experience in a compliance or operations role within the energy, finance, or telecommunications sector
• You have a good understanding of the regulatory framework applicable to electricity retailers, or the ability to quickly learn on the job
• Strong analytical skills, attention to detail, and the willingness to dive into detailed operational processes to identify issues and opportunities for improvement
• Solid project management skills to deliver on multiple pieces of impactful work at once
• The ability to work independently and as part of a team
At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
• You’re a people person - you love both working with people and helping people
• You’re empathetic - you care and want to understand customers' problems
• You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept to an internal stakeholder or regulator, or handling a customer complaint
• You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
• You’re persistent - you will be working in a fast-paced and changing environment and work well in situations where the path forward might not be obvious.

🌟 How we work

• We put the customer at the centre of everything we do. Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s +50,000 customers now, or +1 million customers in the future
• We are willing to take calculated risks on bold ideas. We seek to do things differently and are willing to try creative ideas if we believe there is a significant upside with a culture where we recognise that not all ideas will succeed
• Hypothesis-driven approach. We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct
• We seek insight. We seek to disaggregate the data to draw out the insight to inform our next hypothesis
• We prioritise the biggest opportunities. We test a variety of ideas but quickly cut what isn’t working and double down on what is
• We continually learn and improve. We keep track of what we have learnt so that we continually improve and rarely make the same mistake twiceWe create leverage. We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that’s implementing a better process or developing a new technology to solve a problem faster
• We have fun. We love coming to work and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it

💚 Benefits

• We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world
• You’d be a part of a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operationsBe part of a growing technology start-up that will shape the future of household and grid energy use
• Flexible working hours with provision for regular work from home arrangements and a central hub in Melbourne CBD
• Equitable gender-neutral parental leave policies
• An external Employee Assistance Plan (EAP) for personal support.
• Competitive salary and share options in AmberAnnual Learning & Development budget to support your personal growth.
• Additional PTO between Xmas & New Year

🌈 If this kind of work gets you excited, we'd love to hear from you!

• We know that no one ticks every single box in a job description, and that’s okay. If this role excites you and you feel you could bring value, we would love to hear from you even if your experience doesn’t line up 100% with the list above.

85000 - 105000 AUD a year