At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more.

As an Application Support Engineer with support management processes( Incident, Problem, Change management etc Should aspire to continue doing support in the longer term and be flexible to learn the domain and tech stack.

The role requires great troubleshooting skills and ability to work in 24/7(on-demand) environment to meet customer requirements. You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability.

Full time Engineering Degree (Graduate/Postgraduate)

(4-7) years of relevant experience.

Should have experience/knowledge in support of AWS environment or any other cloud environment with strong technical skills

Technical expertise to investigate different application logs

Investigating issues with up and downstream connections

Issue, Incident,Problem,Change & Release Management

Production environment support & testing end to end flow.

Responds to Alerts and follows standard procedures and documentation for issue resolution.

Excellent troubleshooting and problem-solving skills

Will contribute to best practices in Standard Support Environment.

Monitor site reliability and performance

Scale infrastructure to meet demand

Continuously monitor/improve the quality of our infrastructure

Developing automations would be plus point

Payment Gateway/ Payment Processor domain knowledge.

Experience of support in Electronic Payment system & settlement processes.

Knowledge of Payment types

Experience in Banking Domain

Experience in any cloud platform (AWS, Azure, Google)

Loves challenging the status-quo

Ability to work autonomously yet collaboratively

Prepared to be bold yet consistent with your engineering principles

Logical, ethical, mature, Fast learner & responsible

Calm and exercises positive level of stress in exceptional circumstances such as production issues, timeline requirements

Competitive remuneration

A balanced, progressive, and supportive work environment;

Excellent parental leave and other leave entitlements;

Fully remote role

Annual get together with the team

Endless learning and development opportunities;

Plenty of remote friendly fun and social opportunities - we love to come together as a team;

Being part of one of Australia’s most exciting scale-ups.