Role Summary

We’re seeking a detail-oriented QA Specialist to test and validate AI-powered voice agents across phone calls, SMS, and webchat. This role is highly hands-on and involves actively interacting with agents in real-world scenarios to ensure accuracy, reliability, and conversational quality.

Key Responsibilities

• Conduct manual testing through live calls, SMS conversations, and webchat sessions
• Evaluate conversational flow, tone, intent recognition, and response accuracy
• Identify bugs, logic gaps, edge cases, and failure patterns
• Document issues clearly and collaborate with engineering on fixes
• Create and maintain test scenarios for new features and agent launches
• Validate improvements and prevent regressions before release

Qualifications

• 2+ years of QA or testing experience
• Strong written and verbal communication skills
• Highly detail-oriented with strong analytical thinking
• Comfortable making frequent test calls and simulating customer interactions
• Experience working with product and engineering teams

Preferred

• Experience with conversational AI, chatbots, voice systems, or contact center technology.