About the Role

The Banking Operations Executive works closely with the Banking Operations Team, Client Services, Technology, and Product Teams to deliver the best client experience possible. The Banking Operations Executive is responsible for brokerage operations functions, including execution of cash transfers, transactional due diligence, and customer due diligence. They constantly think of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. They grasp complex topics quickly and are adept at thinking on their feet to solve problems in a creative and holistic manner.

Key Responsibilities

Daily Responsibilities:

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for StashAway Thailand and other assigned regions.

• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.

• Review sanctions screening results to facilitate risk profiling of customers.

• Conduct AML investigations, transactions monitoring and profile building to identify suspicious activities.

• Review and analyze customer profiles and transaction data for potential AML risks.

• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.

• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Ad Hoc Supports:

• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.

• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)

• Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.

• Support operational issue investigation, supported by understanding of operational data and its analysis.

• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.

• Undertake and participate in ad hoc operations projects to contribute to changes made throughout the organization.