We are AfterSell by Rokt, a hyper-growth Shopify ecommerce leader.

Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce Network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly. In February 2024, Aftersell was acquired by Rokt. At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

About AfterSell Rokt’stars

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

We are looking for a Merchant Success Manager

About the Role

As a Merchant Success Manager at AfterSell, you will play a crucial role in ensuring the success and satisfaction of our merchants. You'll be responsible for providing personalized support, guidance and strategy to our merchant partners, helping them maximize the value of our tools and achieve their business goals. Reporting to the Head of Merchant Success, you'll collaborate closely with cross-functional teams to drive merchant retention and expansion revenue.

As AfterSell continues to scale, you’ll be front and center in our efforts to build an incredible team and experience for our merchants.

What You'll Do

• Establish Processes You'll collaborate with the Head of Merchant Success to develop and implement efficient processes and playbooks to enhance the effectiveness of the Merchant Success organization.
• Support Team Building You'll assist in identifying and hiring exceptional talent for the merchant success team, contributing to the growth and success of the department.
• Drive Performance You'll work closely with the leadership team to develop and execute strategies aimed at driving significant performance and achieving established goals.
• Promote Culture As a people-first organization, culture is paramount to us. You'll actively contribute to fostering a positive and inclusive culture that resonates throughout the company.
• Make the connection Acting as an owner, you have the agency to drive strong relationships with direct points of contact within the merchants organization.
• Align on value, drive expansion Your role will involve highlighting the strong connection between our products and their value to customers. You will be tasked with discovering new opportunities to grow the AfterSell product line, ensuring it fulfills the requirements of our merchants.