PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region’s biggest and most respected industry recognition platform – PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

Recognised as a Top Employers Certified* organisation, we’re proud to be among the best workplaces in the region—celebrating an inclusive culture of excellence, growth, and well-being.

As a Guru you will be accountable for:

• Proactively engaging with customers through various channels (phone, email, etc.) to provide assistance, address inquiries, and ensure a positive customer experience.

• Investigating and resolving customer issues or complaints promptly and effectively, demonstrating empathy and professionalism in all interactions.

• Developing a comprehensive understanding of products or services offered, including features, benefits, and usage guidelines, to provide accurate information and guidance to customers.

• Soliciting feedback from customers on their experience with products or services, capturing insights and suggestions for improvement, and communicating feedback to relevant teams for action.

• Developing educational materials, tutorials, or resources to help customers better understand and utilize products or services, promoting customer self-sufficiency and satisfaction.

We're looking for someone who:

• Demonstrates a strong commitment to customer satisfaction, with a proactive and empathetic approach to addressing customer needs and concerns.

• Exhibits strong problem-solving abilities, with the capacity to analyse issues, identify solutions, and implement corrective actions to resolve customer problems effectively.

• Pays close attention to detail in all customer interactions and documentation, ensuring accuracy and precision in information provided and actions taken.

Our commitment to you:

• Hybrid flexible working that focuses on outcomes over hours.

• Holistic rewards package covering your financial, physical & mental health.

• Multi-directional career development across all levels.

• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.
  
  

At PropertyGuru, you’ll be part of a Top Employers Certified* company that puts people at the heart of everything we do.