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Product Manager - Consumer Marketplace Trust
PropertyGuru
PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 34 million property seekers to connect with almost 55,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.8 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, and Vietnam.
PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 16 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its core markets; mortgage marketplace, PropertyGuru Finance ; home services platform, Sendhelper ; a host of proprietary enterprise solutions under PropertyGuru For Business including DataSense, ValueNet, Awards, events and publications across Asia.
For more information, please visit: PropertyGuruGroup.com ; PropertyGuru Group on LinkedIn
About the Role
We are seeking a passionate and results-driven Product Manager to join the Consumer Marketplace Trust team at PropertyGuru in Bangalore. This role is pivotal in shaping the trusted interactions between property seekers and agents, ensuring PropertyGuru continues to be the most reliable marketplace for all property-related decisions.
As the Product Manager, you will be at the forefront of enhancing trust between our consumers and agents by identifying and delivering features, systems, and policies that create transparency, fairness, and confidence. You will work closely with cross-functional teams, including engineering, UX/UI, data science, marketing, and customer experience, to design and implement solutions that elevate the consumer experience and drive our mission of becoming a trusted advisor to every property seeker.
Key Responsibilities
Define and Execute Vision: Develop the short- and medium-term vision and strategy for marketplace trust products that enhance the relationship between property seekers, agents & PropertyGuru.
Build Trusted Experiences: Design features and solutions that promote trust and transparency, such as agent ratings, property verification, dispute resolution mechanisms, etc.
Cross-Functional Collaboration: Partner with engineering, design, data science, and other teams to ideate, develop, and launch products that address both consumer pain points and agent needs.
Data-Driven Decisions: Leverage data from user feedback, behavioral metrics, A/B testing, and market research to refine and prioritize product features.
Stakeholder Management: Work closely with internal teams (marketing, customer support, and other product teams) and external partners to align product goals with organizational objectives.
Continuous Improvement: Monitor the performance of trust-related features and iterate based on insights and trends to ensure long-term success.
About You
Experience:
- 3+ years of product management experience, ideally in a consumer-focused, marketplace, or trust-related domain.
- Proven success in launching impactful B2C products that improve customer experience and satisfaction.
Analytical & Data Skills:
- Strong quantitative skills with a track record of using data (e.g., A/B testing, experimentation, data analysis) to make informed decisions.
- Familiarity with trust metrics such as Net Promoter Score (NPS), dispute resolution rates, and consumer satisfaction scores.
User-Centric Mindset:
- A strong understanding of what constitutes a "trusted" experience for consumers and the ability to work closely with UX/UI and research teams to deliver it.
Collaboration:
- Proven ability to work with cross-functional teams, prioritize effectively, and handle multiple projects in a fast-paced environment.
- Good communication and interpersonal skills to work with internal and external stakeholders.
Problem-Solving Skills:
- Creative thinker with the ability to identify opportunities for building trust and solving complex problems through technology and process improvements.
Bias for Action:
- A self-starter with a "can-do" attitude who is not afraid to roll up their sleeves to ensure high-quality products and features are delivered on time.
Why Join Us?
At PropertyGuru, we are driven by the mission of helping every person find their perfect home. The Consumer Marketplace Trust team is central to building this vision by fostering trusted relationships between property seekers and agents. Joining this team offers you the opportunity to make a meaningful impact on millions of users across Southeast Asia and help shape the future of property search
If you are passionate about creating transparent, equitable, and reliable experiences for consumers, we would love to hear from you.
At PG, every Guru is guided by our comprehensive development map, which includes:
Core Values
Own It & Deliver It; Respect & Care for Each Other; Have Fun & Celebrate Success
Push Beyond Good; Create What's Next
Leadership Traits
Engaging in Courageous Conversations; Embracing Continuous Learning; Fostering Creative Collaborations
PropertyGuru Group is an equal opportunity employer committed to fostering an inclusive, innovative a learning environment with the best employees. Therefore, we provide employment opportunities without regard to gender, identity, race, religion, nationality, age, marital status, disability, or any other protected status, per applicable law. If there is anything we can do to help ensure you have a comfortable and positive interview experience, please let us know.