PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 34 million property seekers to connect with almost 55,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.8 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 16 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its core markets; mortgage marketplace, PropertyGuru Finance ; home services platform, Sendhelper ; a host of proprietary enterprise solutions under PropertyGuru For Business including DataSense, ValueNet, Awards, events and publications across Asia.

For more information, please visit: PropertyGuruGroup.com ; PropertyGuru Group on LinkedIn

As a Guru you will be accountable for:

• Cultivate and maintain strong relationships with key clients, serving as their primary point of contact for all account-related matters.

• Develop and implement strategic account plans to drive growth, retention, and satisfaction among assigned clients.

• Conduct thorough needs assessments to understand clients' business objectives and challenges, and propose tailored solutions to address their needs effectively.

• Identify opportunities to cross-sell or upsell additional products or services to existing clients, maximizing revenue potential and client value.

• Proactively address any client issues or concerns, ensuring prompt resolution and escalation to appropriate stakeholders when necessary.

• Lead contract negotiation processes, ensuring favorable terms for both the client and the company, and manage contract renewals in a timely manner.

• Monitor account performance metrics, track progress against goals, and provide regular reports and updates to clients and internal stakeholders.

We're looking for someone who:

• Experience in account management or a related field, with a proven track record of success in managing large, complex client accounts.

• Strong understanding of the industry landscape, market trends, and client needs within the assigned sector or vertical.

• Ability to develop and execute strategic account plans that align with both client objectives and company goals, driving mutual success.

• Excellent negotiation skills with the ability to navigate complex contract negotiations and drive win-win outcomes for all parties involved.

At PG, every Guru is guided by our comprehensive development map, which includes:

Core Values
Own It & Deliver It; Respect & Care for Each Other; Have Fun & Celebrate Success
Push Beyond Good; Create What's Next

Leadership Traits
Engaging in Courageous Conversations; Embracing Continuous Learning; Fostering Creative Collaborations

PropertyGuru Group is an equal opportunity employer committed to fostering an inclusive, innovative a learning environment with the best employees. Therefore, we provide employment opportunities without regard to gender, identity, race, religion, nationality, age, marital status, disability, or any other protected status, per applicable law. If there is anything we can do to help ensure you have a comfortable and positive interview experience, please let us know.