About the team
Our General Health Services team is critical to the success of Doctor Anywhere. We are a team of healthcare professionals who oversee Doctor Anywhere’s medical operations across our clinics, telemedicine, and mobile services. With our patients as our top priority, we work closely together to combine quality care with innovative medical technology and deliver a seamless healthcare experience.

About the role
Be the friendly face that helps make every patient’s healthcare journey smooth, reassuring, and well-coordinated.
The role involves supervising the health concierge team while ensuring exceptional service delivery and operational excellence. This position serves as a key liaison between patients, medical staff, and management. You’ll work closely with doctors, nurses, and other healthcare professionals to keep daily clinic operations running smoothly while ensuring patients receive accurate information and excellent service.

This role is based in Singapore’s central area.

• Lead and supervise a team of Health Concierge Officers
• Develop and implement front counter protocols and standard operating procedures
• Oversee patient registration, appointment scheduling, and billing processes
• Monitor and optimize workflow efficiency in patient management
• Train and mentor junior staff members
• Handle complex patient inquiries and escalated cases
• Manage patient feedback and complaints resolution
• Coordinate with various departments to ensure seamless service delivery
• Drive service excellence initiatives and quality improvement projects
• Conduct team meetings and performance reviews in the absence of the Team Lead
• Manage roster planning and resource allocation as back up to the Team Lead
• Develop and maintain relationships with key stakeholders

• Minimum 2 years of frontline healthcare experience
• Proven track record in patient service excellence within a medical setting
• Strong knowledge of healthcare operations and medical terminology
• Advanced proficiency in healthcare management systems and office applications
• Experience in staff training and development
• Good understanding of healthcare compliance and privacy regulations
• Strong financial acumen for handling billing and insurance matters
• Demonstrated ability to lead and motivate teams
• Knowledge of multiple languages and certified phlebotomy skills is a plus

• A start-up attitude — you take full ownership of what you do, put the best tools (AI included) to work to move faster, and you're happy to step out of your comfort zone and take on new challenges.
• Comfortable with ambiguity and quick to learn — you experiment with AI to work smarter, not just harder, because we're not done growing, and heading into uncharted territory is part of the fun.

• Make a meaningful impact every day — you'll play a key role in helping patients feel supported and cared for throughout their healthcare journey.
• Be part of a collaborative healthcare team — work closely with experienced medical professionals and contribute to delivering a seamless patient experience.
• Grow with Doctor Anywhere — gain exposure to different areas of healthcare operations while developing your skills in a fast-growing, regional healthcare organisation.
  
  About Doctor Anywhere
  Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 3 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings — including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and an online health & wellness marketplace for supplements, healthy snacks, home-based health screening, and vaccinations.
  DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,500 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values the diversity of perspectives brought by every member. Join us in our mission to transform Southeast Asia's healthcare future!
  
  Our values
• Innovation is at the core of what we do and why we exist.
• Our customers and patients are our number 1 priority.
• We think and act positively and inspire others with our optimism.
• We focus on becoming good to great and accomplishing more with less.
• We do things right and do the right thing, knowing that the whole world is watching our actions.
• We believe in being authentic and honest with one another, even if it makes us uncomfortable.
• We are committed to building a culture where everyone feels included and valued at work