About the team

The Regional Growth team in Thailand plays a key role in Doctor Anywhere’s mission to expand access to healthcare. We focus on building strategic local partnerships to grow our presence beyond Singapore and are dedicated to improving healthcare accessibility for millions of Thai users.

About the role

We are seeking an Executive, Customer Service who will provide accurate products related information and ensure a high-quality customer service experience. The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity, especially in a start-up environment.

This role reports directly to the Assistant Manager, Customer Service.

A summary of the key responsibilities are as follows

• Act as the primary contact for customers related to insurance policies and products while maintaining high professional and courteous communications at all times.
• Handle enquiries received via telephone, Line and email while ensuring a high standard of quality in terms of business integrity and customer experience.
• Develops and Maintains excellent interpersonal relationships with customers.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
• Support Manager to review work process, identify and resolve process gaps through constructive feedback for continuous improvement where appropriate
• Support team in guidance and problem solving
• Any other ad-hoc duties assigned when appropriate.

About You

• Bachelor Degree in any field with 2- 3 years of Customer Service delivery/Sales experience
• Previous experience in a call centre handling Health insurance will be advantageous.
• A demonstrated track record of providing excellent service to people at all levels in a multicultural, collaborative and team-oriented environment.
• Suggestion, recommendation, Problem solving skills and Product knowledge
• Ability to work during weekends and public holidays
• Excellent communication and coordination skills.
• Ability to learn fast and proactively seek solutions while maintaining a calm disposition.
• Unquestioned integrity and high standards in the work you do.
• Fluent in English with strong written and verbal communication skills. Being able to speak another language is a plus.
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude, pragmatic, and able to work independently when required
• Comfortable with ambiguity - we're a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.