Compliance Support Specialist
Deputy
Customer Service, Legal
Remote
Posted on Wednesday, February 14, 2024
At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces.
Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We've helped millions of workers across industries and aim to empower 60% of the global workforce. If you're passionate about improving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!
You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
We are looking for a full-time highly motivated and professional Compliance Support Specialist to augment our team of dedicated support staff at Deputy. The position provides support for escalated issues for questions around US based Labor Laws, Fair Work Legislation and Australian Award questions for our SaaS product. The successful applicant will work closely with our Customer Support teams to ensure Customers understand how Labor laws are interpreted within the Deputy Product as well as the building and maintenance of these. An ability of self-learning and curiosity, and immense attention to detail is required to help make sure the correct information is given to Deputy’s customers.
Responsiblities
- Collecting and interpreting data from various legal sources
- Analysing results and reporting the results back to relevant members of the business
- Improve processes and assist in building/maintaining an award or labor law
- Keeping up to date with changes around the labor law landscape to ensure we are always compliant
- Understanding of Fair Work Week legislation
- Act as an escalation point for colleagues/customers, working closely alongside teams within the business for projects
- Assisting in projects to improve our software
Skills and Experience
- Inquisitive and troubling shooting skills
- Excellent interpersonal skills, including the ability to empathise and deal calmly and professionally with customers to resolve their issues
- Ability to diagnose, troubleshoot, and provide solutions for a broad range of problems
- Previous compliance based experience, whether through payroll or working with scheduling teams
- Excellent attention to detail with the ability to work efficiently and reliably with minimal supervision
The pay range for this position takes into account multiple factors that are all considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses.
For candidates based in the San Francisco Bay Area or New York City, the pay range for this position is $95,000 to $101,000.
For candidates based outside San Francisco Bay Area or New York City, the pay range for this position is $83,000 to $88,000.