About This Role

In this role, you will be reporting to the Vice President, Engineering and be responsible for delivering high quality and efficient day-to-day IT support. The right candidate should be ambitious in providing best-in-class tech support to the team.

What You Will Be Doing

• Strategize, execute, and communicate IT infrastructure projects, and the overall Impact with stakeholders.
• Provide support, administration, maintenance and optimisation of key functional areas across Microsoft office 365 applications and services.
• Setup enterprise devices and policies using Mobile device management tools ( Intune, Jamf etc)
• Design, develop, implement and coordinate IT systems, policies and procedures across the organisation.
• Identify and document all applications and subscriptions throughout the organisation.
• Audit IT systems, devices, other workspace applications and ensure security of data, network access and IT systems.
• Manage the full lifecycle of supplying, setting up, implementing endpoint security, and delivery of laptops to our employees in key markets across Singapore, India, China and USA.
• Communicate regular updates and information on system issues, root cause and resolutions with management, peers and stakeholders.

About You

Qualification:

• Bachelors in the relevant field.

Experience:

• 4+ years of working experience as an IT Manager or relevant experience.
• Strong knowledge of and proven experience with supporting, troubleshooting, setting up the following:
  • Microsoft office 365 or any other enterprise administration tool;
  • Operating systems: Windows, MAC, Android and IOS;
  • MDM solutions;
  • Network Infrastructure (Routing, Firewalls, VPN, WAN, Remote Access).
• Excellent knowledge of technical management, information analysis and computer software/hardware systems.
• Expertise in SaaS, cloud systems management and data security/governance.

Skills:

• Good to have experience with compliance standards like ISO 27001, reports like SOC 1 and SOC 2.
• Understanding of IT and Cybersecurity management principles, programs, policies, activities and procedures.

Qualities:

• Excellent verbal and written communication skills with experience in facilitating and orchestrating cross-functional initiatives.