Be part of the future of global student recruitment and help us write the next big chapter in a student’s life by enriching their enrolment journey -- from helping them find their best-fit courses to pursue, to helping them cross borders and enrol in their dream universities. On top of that, we make every effort to alleviate the manual (or busy) work from counsellors so they can invest their time in meaningful student engagement. Join us in our mission to make education accessible to over 100 million students globally.

About This Role

We are looking for a talented Student Enrolment Advisor to support our Direct Apply function and link students to their dream college (US Location). The role requires a strong client service background and a profound aspiration to help students make the right decision for their next academic steps. This is a global role where the UEA will be assisting students, parents, and counselors from Cialfo schools across different regions. You help them make the right educational choices by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application process, and finally helping with any roadblocks in their application.

What You Will Be Doing

• Respond to inbound inquiries about programs listed on Cialfo (Students/Parents) and counselors.
• Stay up-to-date with programmes and university profiles of the allocated university network region.
• Nurture and keep track of student applications.
• Assist students with all key stages of their applications - search, application, documents, submissions, offer acceptances and enrolments.
• Contribute in developing and adopting processes to build data to manage student success on Cialfo and CRM.
• Work closely with the Growth and Marketing team to identify and stay on top of industry trends and new students’ opportunities.

About You

• Qualifications
  • 2-3 years of experience working with university representatives in application and/or admission related matters.
  • At least bachelor’s degree.
• Skills & Qualities
  • Flexibility with regards to working times given the global nature of the team and clients.
  • An understanding of universities’ academic programs and admissions processes is a plus.
  • Experience working with university representatives in application and/or admission related matters is a plus.
  • Exceptional verbal and written communication skills
  • Excellent active listening skills.
  • Salesforce proficient.
  • An energy that is ignited through daily client engagement.
  • A winning attitude which you use to drive outcomes.
  • Fantastic communication and consulting skills - the ability to collaborate with clients to uncover how they define success.
  • Solid understanding of enterprise SaaS applications and collaboration technology.
  • Excellent coaching, writing, discovery, and presentation skills.
  • Comfortable and willing to be a hands-on contributor.